Why so little interaction with the community?

[Trumper]

If you walked into a shop and was treated by the shop workers the way this lot interact on here the shop would be shut in no time.
Stop blaming people for complaining ,it is the only way you can get your message out that things are wrong.
If the product was ok then there would be no need to complain.
I bought the game knowing my computer would'nt run it because i hoped it would be mended and then i could spend the money upgrading the computer.
I bought in good faith of a positive interaction and development but alas

[Essef]

Just look at the number of tickets raised i think you.ll find that answers your question

Im new to this sim and have spent the last three days attempting to get the dam thing operational

Essef

[kendo65]

Originally Posted by zapatista

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since then a handful of perpetual whiners and psychopathic trolls who camp here have even been bitching at whatever is positive about the sim as it has been gradually fixed, so it stinks up the forum and doesnt really create an environment for positive interaction

Unfortunately I think the days when the complaints and criticism could be laid at the door of a few 'malcontents' have passed. I think the change has come in the last 6 months due largely to the incredibly slow rate of progress and:

Originally Posted by Feathered_IV

There have been any number of moments in the past where they have announced a new commitment to "constant updates" (oleg's words, not mine).
These usually result in great rejoicing by the community for a brief moment. However these announcements have usually been the harbinger of long, protratcted and obstinate silence form the devs. They don't seem to have the commitment to follow through on these sort of things. Perhaps they just don't care or do not have the experience to understand how important it is.
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Originally Posted by csThor

I've said it again and again, only to be ignored every single time: Luthier is not Oleg. He hates PR and "communication". He'd like nothing better to lock himself and the team up in the office complex, work on whatever project they have on their hands and not be bothered at all by suits with milestones and deadlines and especially not by players wanting to know what's going on.
...

I tend to disagree with some who say that Luthier doesn't care about either the game or us. I think his avoidance may be down to sensitivity about how it has worked out and a combination of guilt and shame. He probably feels genuinely bad at the situation and the constant let-downs. There is probably huge stress in the situation too. I feel genuine sympathy for him and the dev team.

But...had to be a BUT ...there has been so much needless, stupid, inept PR and lack of communication in this whole thing - as seen so perfectly in the recent questions fiasco - that in spite of my desire to see the game improve and to support them, I feel more and more annoyed and angry at the broken promises, lack of any real communication and the general disrespect and lack of care in their attitude.

I can forgive them for the slow progress in the game -issues largely beyond their control. But their attitude to the community has recently moved from inept to downright insulting and even dishonest.

And that is not on in my book.