customer satisfaction poll

[Robert]

I'll quote Luthier's June 3rd, 2011 update again (sorry):

"Other things that are in the pipeline:

* Sound. This is probably the biggest issue we're facing. We're taking a very drastic approach to the issue and pretty much redoing our sound from scratch. This means you won't see the new sound for a few more months.
* FPS. The final remaining performance issues, which fortunately are comparatively minor, lie very deep in the engine, and require us to do a significant amount of work. Probably at least 2 months of it.
* Online stability, more anti-cheating controls, and server and aircraft SDK - also a few months out. Dedicated Server SDK and documentation is probably going to be done the quickest."


It's been almost two months since this was posted when Luthier mentioned the sound and online stability won't be ready for a couple/few months. The same for final FPS issues. (I'm still hedging a bet that this new sound is going to help a good deal in the FPS category.) Since that time we are almost two months closer to that goal. Does that mean another month? Two? Three? IDK. But does the development team even know?

I'd like to assume Luthier's banjo routine was a positive sign that things are going good. After all that's what he said.... which I hope means we are close. That doesn't mean they know how close to patch release they are, but it is an indication things are going well

While some don't recognize yesterday's post as an update, I do. The other things people are waiting for do not compare in necessity as these fixes now. When it's time to address them I'm confident 1C will advise.

Again. While others feel there is no communication, I see a road map. We're not going to get any closer or any faster to our destination by knowing what less important bugs/issues are being worked on further on down that road map.


On a long trip it's great to wonder about the Grand Canyon, but what good does it do if you're stuck 2000 miles away on the Tappen Zee Bridge?

[Blackdog_kt]

Originally Posted by Sternjaeger II

Blackdog, I always get kinda scared by the length of your posts, but I generally agree with with you, you always come out as a well balanced member. Let me explain what I meant with this poll, cos I believe there's a lot of second guessing and misunderstanding of my purpose:



I don't think there's a need to change the roadmap, all I'm saying is that an update of the work status towards the next patch would be very appreciated, cos it puts us in a perspective of knowing what's happening.

Again, as a customer and a fan of one of the (potentially) best sims on the market, I feel that, because of the relentless support, help and investment (I personally bought two copies of every single game released by the guys, publicised their work and ran the first Italian community website back in the times when the first IL-2 came out) that we made in Maddox Games, the least that we could receive is the same treatment we received over the past years, with constant feedback, updates and interaction. Yes, there have been dark times and bright ones, but the result (IL-2 1946) was a gem of rare beauty.

The air is different now, the screwing up that came with the poor distributor managing (and here I curse you, Ubisoft!), brought us to a release of a half finished game. I'm sure that the guys made a miracle in terms of logistic and programming work, but the sad reality is that they were forced to sell an alpha for a complete game. We were ready to put up with it too, but 5 months along the line, and after years of "family work", the last thing I accept is to see a new development manager behaving in a bit of an unprofessional manner, using sarcasm when really uncalled for and giving less and less updates, until the embarrassing silence of the last weeks, broken only by a very poor stunt that is only buying him time. And again, it's not the action per se, it's the fact that he thinks he can pull such a number to the "old school" members that really leaves me disappointed.



this is just speculation, and I'd be the first to corner the real trolls that come here and look for some trouble whenever Luthier posts a genuine update that is respectful to the community.



I think the magic of the poll is that once you vote you can explain why you did it. Like I said to Robert, any opinion is valid, as long as there's polite, civil and intelligent conversation coming with it. I have no mercy or sympathy for trolls or agitators, my flaw is that I get to their level, but I can't help it.

I hope you will consider my words and maybe understand that mine is a genuine call to see how many people would like to be updated on this long, unusual and somehow worrying silence.

Fain enough. We all get dragged into the mud pit from time to time (i guess today is my day for it ), so thanks for explaining it in a more level headed manner

[Chivas]

I don't need regular updates, certainly not weekly updates, as there is seldom enough done in a week worth commenting on. A update every two or three weeks when there is something of substance would be just fine.

Originally Posted by Chivas

I don't need regular updates, certainly not weekly updates, as there is seldom enough done in a week worth commenting on. A update every two or three weeks when there is something of substance would be just fine.

thats good for you mate, but your in a very small minority, look above at the poll results.

Originally Posted by Robert

I'll quote Luthier's June 3rd, 2011 update again (sorry):

"Other things that are in the pipeline:

* Sound. This is probably the biggest issue we're facing. We're taking a very drastic approach to the issue and pretty much redoing our sound from scratch. This means you won't see the new sound for a few more months.
* FPS. The final remaining performance issues, which fortunately are comparatively minor, lie very deep in the engine, and require us to do a significant amount of work. Probably at least 2 months of it.
* Online stability, more anti-cheating controls, and server and aircraft SDK - also a few months out. Dedicated Server SDK and documentation is probably going to be done the quickest."


It's been almost two months since this was posted when Luthier mentioned the sound and online stability won't be ready for a couple/few months. The same for final FPS issues. (I'm still hedging a bet that this new sound is going to help a good deal in the FPS category.) Since that time we are almost two months closer to that goal. Does that mean another month? Two? Three? IDK. But does the development team even know?

I'd like to assume Luthier's banjo routine was a positive sign that things are going good. After all that's what he said.... which I hope means we are close. That doesn't mean they know how close to patch release they are, but it is an indication things are going well

While some don't recognize yesterday's post as an update, I do. The other things people are waiting for do not compare in necessity as these fixes now. When it's time to address them I'm confident 1C will advise.

Again. While others feel there is no communication, I see a road map. We're not going to get any closer or any faster to our destination by knowing what less important bugs/issues are being worked on further on down that road map.


On a long trip it's great to wonder about the Grand Canyon, but what good does it do if you're stuck 2000 miles away on the Tappen Zee Bridge?

These are all big issues that require fixing, but there are hundreds of smaller bugs that could be dealt with whilst wotk goes on, Luthier should be doing everything it takes to fix the faulty product he sold us, if it means hiring more people then so be it, weve put our hands in our pockets and paid the asking price, now its time to get what we paid for.

[Dano]

I don't need regular updates, doesn't stop me wanting them though

[David Hayward]

I was not aware that poll results were binding on the devs.

[Tempered]

The poll might as well say "Would you like one million dollars?". Everyone pretty much wants everything they can get. Does everyone need a million dollars? No.

What if they gave you a million dollars, one penny a week. Not much use, is it? That is what you are asking for. You want your million dollars at one penny a week.

What do you want the devs to update you on regularly? "We changed variable xyz to zyx today." A total waste of time.

Software development takes time, and squashing bugs can take even longer. When they have something worth updating the community on, I'm sure they will inform everyone.

[Sternjaeger II]

Originally Posted by Tempered

The poll might as well say "Would you like one million dollars?". Everyone pretty much wants everything they can get. Does everyone need a million dollars? No.

What if they gave you a million dollars, one penny a week. Not much use, is it? That is what you are asking for. You want your million dollars at one penny a week.

What do you want the devs to update you on regularly? "We changed variable xyz to zyx today." A total waste of time.

Software development takes time, and squashing bugs can take even longer. When they have something worth updating the community on, I'm sure they will inform everyone.

It's funny how the ideas that you and David have in your mind of what we want (which you have the presumption to think is actually what we want) is on a very unreasonable level.

What you don't seem to think of is that if anything, an update every fortnight, with the news being given in an intelligent and pro-active manner, will actually help develop more sympathy and support even among the newcomers, don't you think? Everyone's morale is boosted, everybody wins!

[Tempered]

Originally Posted by Sternjaeger II

It's funny how the ideas that you and David have in your mind of what we want (which you have the presumption to think is actually what we want) is on a very unreasonable level.

What you don't seem to think of is that if anything, an update every fortnight, with the news being given in an intelligent and pro-active manner, will actually help develop more sympathy and support even among the newcomers, don't you think? Everyone's morale is boosted, everybody wins!

Amazing. One post and you already know what I think and yet somehow manage to miss the entire point of my post.

So what is it that "we" actually want that I don't seem to understand? It seems to me that you want regular updates. Is this not so?

I'm not sure where you get that I believe your request is "unreasonable". I've stated that I believe weekly updates are pointless when there is nothing to update. Luthier just gave such an update and much of the community found it either pointless or insulting. Are you asking for more of the same?