Quote:
Originally Posted by ACE-OF-ACES
Same here
Impressive in that in the Logi forums we can not even get the Logi reps to admit there is a problem let alone replace the product.. Can you expand on who you called and or e-mail to get a replacement? In that I know a few folks, myself included, that would love to exchange it for a new one that they may have addressed the issues on.. But in light of the fact that they have made no mention of fixing any issues in newer versions I suspect you will see the problems return with usage
The few that I did see try in the forums got a very cold response from the Logi reps.. Such that my thoughts on it would be to wait until they do fix the problem, if ever, and simply order a new one and the day I receive it I will simply swap my old one for the new one and return it for a refund.. I know I know but in light of the treatment we got from the Logi reps in the Logi forums this was a last resort method to get justice
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As laws differ a lot between countries regarding warranty responsibility etc I guess that the US response may differ from Sweden where I got my response through the normal mail support at first via the Logitech Sweden support site? In Sweden we have two years of warranty for the G940, but In the US I think it's only one year? A lot of these issues may be caused by local laws I guess?
Normally US customer rights are considered "overpowered" over here so I'm surprised that you get treated worse over there in an issue like this
From what I heard Cessna had to stop making single engine aircraft due to US lawsuits whenever some stupid pilot crasched for forgetting to remove rudder locks etc
Maybe Logitech USA knows that one precedential case may give them a storm of replacements?
EDIT: And to not cause any false hopes I was first offered 35% discount at the Logitech Shopping site but as the G510 had a rather high price there compared to web shops I managed to get through the 50% discount (which was valid for any product though).
EDIT2: I have previously been in contact with Logitech support for my Harmony remote and they where awesome that time too, they went way beyond what anyone could demand... During a week they uploaded different configurations to get the remote to work with an "unsupported" input on my TV which was really SONY:s fault. The last time the support rep called I asked her what the noise in the background was and she answered that she was on her way home from work on the subway (above ground in the suburbs) and wanted to hear all worked out for me... Wow...
02-04-2011, 04:27 PM
Hybrid Mode
