Having problems starting game

[mothman]

First of all let me simply state I have enjoyed and played many hours with the Kings Bounty demo and had then virtually no problems.

Today I went ahead and purchased the retail version of Kings Bounty from my local best buy and after removing the old demo I went and installed the retail version of Kings Bounty.

When I attempt to start the game then for some reason I get a full BLACK screen but I can still hear the sound from the game intro. If I look in the task man I can see the task running. If I then kill the task and then attempt to re-launch the game then when I start it again then instead of a black screen then I just see my desktop but again still hear the sound from the game itself but just no visual.

As I said the demo worked great, now for some reason I am having problems with the retail.

Below is my DirectX info:

------------------
System Information
------------------
Time of this report: 9/29/2008, 02:54:01
Machine name: MOTH
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5E3 Deluxe
BIOS: BIOS Date: 04/22/08 15:13:29 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 502MB used, 3436MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: The registry information for the DirectPlay application 'APACHE HAVOC' is missing or damaged. You should reinstall that application.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 3870 X2
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x950F)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_950F&SUBSYS_25421002&REV_00
Display Memory: 512.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6860 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2008 19:18:07, 314880 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/20/2008 21:52:41, 3299840 bytes
Device Identifier: {D7B71EE2-D64F-11CF-7E69-4805A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x950F
SubSys ID: 0x25421002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB X-Fi Audio [EC00]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_002C1102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1284 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 7/15/2008 18:07:18, 527384 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 1, 192000
Static/Strm HW Mix Bufs: 128, 128
Static/Strm HW 3D Bufs: 128, 128
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SB X-Fi Audio [EC00]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1284 (English)
Driver Attributes: Final Retail
Date and Size: 7/15/2008 18:07:18, 527384 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: Enabled
Ports: SB X-Fi DMusic Synth [EC00], Hardware (Kernel Mode), Output, DLS, Internal, Default Port
SB X-Fi Audio [EC00], Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB X-Fi Synth B [EC00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB X-Fi Synth A [EC00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Logitech Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC221
FF Driver: n/a

Device Name: Logitech Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC221
FF Driver: n/a

Device Name: G15 Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC222
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2937
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/14/2008 00:15:38, 59520 bytes
| Driver: usbd.sys, 8/4/2004 05:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC221
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/14/2008 00:09:50, 14592 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC222
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/14/2008 00:09:50, 14592 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 05:43:22, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x1532, 0x0007
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 4/14/2008 05:51:44, 23040 bytes
| Driver: mouhid.sys, 8/4/2004 05:00:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 05:43:22, 40840 bytes
| Driver: mouclass.sys, 4/14/2008 05:51:44, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK