UBI passes Epi filter debacle cost onto customers?

[PeterPanPan]

Originally Posted by Moggy

Get in contact with BT and tell them you're not happy with the current contract you have with them. If you do nothing...you'll end up with nothing.

Absolutely right. If you are out of contract with them (i.e. last time you signed up to renew your package was more than 12 months ago, or possibly 18 months depending what you agreed) they'll bend over backwards to keep you. I got a brand new router and upgrade to my line/download speed from BT for free, just by asking. Also, I have gone over my 10GB limit a couple of times. They always send me a polite email telling me I've gone over my limit but explaining they are not going to charge for it.