Ubisoft for patch?

#1 08-02-2011, 07:41 AM

I sent an email of complaint to 1C, my complaint was based on the lack of information and the fact that the game was sold only half finished. This is the reply, make of it what you will.

Hello,

I’m sorry for my late reply. I was advised that the correct company to turn to is Ubisoft as they are a publisher of this title. Please contact them for either a refund, or help with making the game work properly on your PC.

Thank you,
Kasia Orman

1C Publishing Tech Support

albx · #2 08-02-2011, 07:44 AM

Quote:

Originally Posted by Tree_UK

I sent an email of complaint to 1C, my complaint was based on the lack of information and the fact that the game was sold only half finished. This is the reply, make of it what you will.

Hello,

I’m sorry for my late reply. I was advised that the correct company to turn to is Ubisoft as they are a publisher of this title. Please contact them for either a refund, or help with making the game work properly on your PC.

Thank you,
Kasia Orman

1C Publishing Tech Support

send an email to Ubi then... I'm curious what will be their answer

retrojet · #3 08-02-2011, 07:50 AM

That Kasia,

What a card

I can't blame him, can you?

JG52Krupi · #4 08-02-2011, 08:05 AM

Come on tree get a bit of patience I am sure the patch will be coming soon.

jimbop · #5 08-02-2011, 08:19 AM

Yes, I don't think the next patch will be long now. Anyway, I bet ubi would just send you back to 1C for an answer!

klem · #6 08-02-2011, 08:30 AM

Quote:

Originally Posted by jimbop

Yes, I don't think the next patch will be long now. Anyway, I bet ubi would just send you back to 1C for an answer!

I think you're right. Ubi do sales and refunds and can only refer bug/patch issues to 1C.

1C set this forum up to enable direct contact with its customers.

skouras · #7 08-02-2011, 08:25 AM

Quote:

Originally Posted by JG52Krupi

Come on tree get a bit of patience I am sure the patch will be coming soon.

agreed

KG26_Alpha · #8 08-02-2011, 02:06 PM

Quote:

Originally Posted by Tree_UK

I sent an email of complaint to 1C, my complaint was based on the lack of information and the fact that the game was sold only half finished. This is the reply, make of it what you will.

Hello,

I’m sorry for my late reply. I was advised that the correct company to turn to is Ubisoft as they are a publisher of this title. Please contact them for either a refund, or help with making the game work properly on your PC.

Thank you,
Kasia Orman

1C Publishing Tech Support

Whats your decision here then ?

They are telling you to get a refund or help fix the game.

So get a refund or help fix the game, anything but your constant griping.

Get a refund and be happy then you can leave the forums alone.
Or
Get busy helping with collecting data regarding bug issues that can be posted in the bug fix thread.

I hope you decide wisely.

To the rest of the usual suspects.

PS: you broke the mutual contact with 1C by constantly whining about anything they told you in any thread they made about anything to do with the game.

.

albx · #9 08-02-2011, 02:10 PM

Quote:

Originally Posted by KG26_Alpha

Whats your decision here then ?

They are telling you to get a refund or help fix the game.

So get a refund or help fix the game, anything but your constant griping.

Get a refund and be happy then you can leave the forums alone.
Or
Get busy helping with collecting data regarding bug issues that can be posted in the bug fix thread.

I hope you decide wisely.

Alpha, I believe everybody wants fix the game and not a refund (and Tree_uk more than others I believe), but sorry to tell this, seems nobody is listening us... we report bugs (I reported some with screenshots) but nobody give you an answer... seems like between us and the devs is raised a very high wall

#10 08-02-2011, 02:12 PM

Quote:

Originally Posted by albx

Alpha, I believe everybody wants fix the game and not a refund, but sorry to tell this, seems nobody is listening us... we report bugs (I reported some with screenshots) but nobody give you an answer... seems like between us and the devs is raised a very high wall

You're wasting your time, Alpha was one of those guys that during development was telling us all to relax and have faith in Oleg, foresight is not his virtue.