What annoys me about digital downloads

[Morgoth]

What gets me is that you cant even go and ask them a simple question,like with regards to D2D patch release,is there is no simple way to ask them,they have a plethera of options,that depend on you filling out details or tickets which they may or may not answer at all or eventualy,rather than speaking to a human being & saying what's happening here,what happend to good old fashioned manners & customer service.

I mean there is nothing from noone about when or if a D2D patch will come out,its a disgrace.