I know that this is an old thread and could be considered necroposting, but I wanted to make you aware that I have the same problem. You can read the full story here at:
http://forum.1cpublishing.eu/showthread.php?t=22244
There's far too much for me to reiterate it all here, besides that I have the same issue with both game, and both demos. I have contacted support on this issue and have received no reply for nearing two weeks now. I'm extremely disappointed in 1C's customer service. I was wondering if I should send support another email, or would that be of no use?