I have seem Mr Pencil speak in videos, and he came across as a nice chap. I think we should bear in mind that he is American, and thus unaccustomed to using the English language in a polite manner. I think when he says 'insist' he means merely 'to request vigorously'.
I think it is incumbent upon us all to treat the colonials with some care, lest they be misunderstood with their excitable ways.
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