Before KB:TL I wasn't familiar with 1C either but on Wednesday, when I noticed Steam did not offer the manual and refered me to 1C for support, I got the manual PDF in less than five minutes (thanks to Karel at 1C). Not only that, but later in the day Steam had finally posted the manual.
In this case, however, we must remember that 1C is the publisher, not the developer, so the issue will surely take some time to be resolved.
|