My drive is fine, I don't use it a lot. The fact that it reads all other discs I own just fine proves this.
I got as much support on this as I had expected, even though I had a small glimmer of hope for an exchange for an online version.
I've taken the most customer friendly route and just downloaded a pirated version, so I can now finally play the game that I paid for two weeks ago.
If any of you official customer support guys want to get in touch with me and try to rectify this abysmal solution then you have my email address.
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