Generally speaking, any shooter troop who finds itself next to one of your troops will take a step away from it (if possible) and then shoot at it. This is really useful when you realise the AI has a broad view of what counts as your troops. The magical banners dropped by a shaman are considered troops. The Ice orb is considered to be a troop. Phoenix are considered to be a troop. All of these are disposable/rechargable - they cost you either mana, rage or an ability use. Drop some next to the shooters and they will concentrate on them rather than cutting you to ribbons. While they are wasting their attacks, hammer them with your ranged troops.
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