and I guess posting about this in the 1C forum and expecting a formal response was misguided:
"Hello,
Unfortunately, we don’t support this game.
For assistance with this title please contact the publisher’s (Ubisoft) Support at
www.ubi.com.
http://www.ubi.com/us/support/default.aspx
From the FAQ area, you can e-mail the tech support.
All best
Thank you,
Bart Pawlak
1C Publishing Tech Support"