It's quite simple actually, fix all the major issues with CloD and I might consider buying the next expansion, if not then try to sell it to someone less educated/enlightened. Really nothing more to say about it, you treat your customers well and listen and respond to them and they will reward you with loyalty. If you start blaming the customers you should either A. Start reconsider your profession/line of work B. Take some kind of 101 PR course C. Give the customers what they are asking for.
Is this really new to MG?! Maybe it's a cultural barrier, maybe in Russia the customer is always wrong, I don't know. The customer is always right even when they are wrong, one has to be able to handle it like a professional, starting to "punish" people by withholding updates and such is childish and extremely unprofessional.
Maybe it's better though, that they are quiet because the updates are quite confusing and they use the word "soon" too much. I don't mind waiting for the patch but for heavens sake don't tell me it will be released "any day" when weeks or even months have passed, this is where I guess a lot of people get their frustration from. Other then that, good job B6! Don't let some people get under your skin. Just ignore them or they will just feed of your frustration.
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