Alpha - First of all, thank you for your free moderators work. Then, let me say that the best way to improve a troubled relationship is to open more the communication, increase transparency, set a standard of values, behavior and development and keep to it. I've never seen any improvement by merely cutting the dialogue, especially with your faithful customers.
Also, this forum has been always helpful and constructive when asked so by the devs, with info, data, documents, feedbacks and lists of bugs, not to mention the great how-tos done by simple users. On the other side of the fence, we have read many vain promises by the devs, such as a community manager, or test data of the gfx engine, and what is worse is that these unfulfilled promises were often spontaneous and unsolicited.
As a last comment, I'm aware that a widespread marketing theory blames the customers for a defective product, but its adepts normally last very little on the market.
cheers.
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