support@kalypsomedia.co.uk is an invalid address btw.
the manual stated to use
support@cenega.co.uk I sent the complaint there and it at least didn't return it undeliverable. Maybe I can get some help there. I have wasted 3 - 5 hours now on this issue looking for a solution and not playing, next time I want to waste that much of my life being annoyed I will buy another 1 c game. Not a very good way to build a customer base.