Complaining about the lack of MP experience in this situation is a bit strange.
How disingenuous is that statement? This was like going into McDonalds to buy a burger, and they give you a tuna roll.
Not every gamer reads every written nuance about an upcoming game. If you play a game and you like it, alot, then you look forward to the next one. Typically it has the same name as the preceding game so you feel safe in assuming it will be the same sort of gameplay. Is that stupid or naive, or wrong to expect that? I don't think so. All you have to do is watch the trailer for the game..one of real gameplay.. and you are MISLED into believing you would have control of units shown in the trailer. There should have been a disclaimer about the game on every ad, or download page that this is not the same type of game as the previous. Instead I see "coop mode", in the release details, and what does that mean? That you get to share one squad of 5 guys and crawl around and throw knives? So lame guys, seriously. How great would it have been to re-enact Khe San for example? How about a list like this to work with that would have allowed players to control either side in these epic battles?
http://www.vietnam-war.info/battles/ There should be player controlled units of every kind and at least the ability to call in F-4 napalm bombing runs, gunship attacks, artillery...etc etc etc.
Your company failed to see what and why MoW AS was so succesful and why they picked up so many new players, and you failed to disclose and or deliver.