We did an Open Beta when I had my own software company ONCE and never again. Why, because it turns into a grip session. People will start telling you everything that's worng with the product, and demand that everything they ever wanted be included. Unfortunately, few will actually report things that you specifically want to get from the beta. While I really like getting a chance to play with the new stuff, Oleg would have been wise not to let a beta out to everone for the first couple of rounds.
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