(c) years of Tree's unrelenting negativity scared away so many potential buyers that the developer couldn't afford to hire a community manager. 
Seriously I'm sure initial sales were good when they discussed hiring a community manager, but probably tailed off considerably when the state of the game became known. Maybe after a few patches a positive buzz might attract more sales. The original IL-2 also started slow because most people never heard of the aircraft or the sim.
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