[klem]

Its really very simple and shouldn't have needed reams of "for and against" posts never mind insults etc..

We have paid for a game that doesn't work properly.
We are entitled to be told on a regular basis how rectification of our faulty goods is going.
Its not hard to give a weekly or fortnightly summary update off the back of their own progress reporting which we can only hope is happening in their world of programme management.