Exactly. There's tons of information in this forum but most people are too lazy to read. I seriously doubt having a dedicated community manager would improve things when we have people who won't bother searching for an answer to their issue before clicking on the "new thread" button, even with a community manager it turns out into a case of "let me repeat the same question for the 12074589th time and have him answer it, because i like having my hand held"
I was worried about the sim in the start, i'm not anymore and the reasons are very simple:
1) They have enough money to keep going with the development. I don't need them to tell me personally, i can logically deduce it from the fact that they are talking about future add-ons and seeing them hiring new people (the sound engineer).
2) They know about the bugs and they read what needs to be read. Once again, i don't need them to tell me personally because i can see things getting fixed in the patches. If things get fixed it means they either spotted the bugs themselves or they read our bug reports. In any case, the end result is the same and it's to my benefit. I don't need them to tell me about each and every bit they are working on as long as they keep fixing things.
In other words, if someone is too lazy to make a couple of logical deductions and get a feel of how the forum operates so that one knows where to look for information, then that person is beyond receiving any help anyway and functions like a forum time sink. That's the polite way to say they are wasting everyone else's time. I stand by this and consider it true because it's not about complaining (they have every right to do it), it's about how they do their complaining that's making their valid concerns turn into a waste of time. Sorry, just calling it the way is see it.