Blackdog, my friend, thank you, and trust me, I agree with you, I believe in the "let's take em around hand in hand and show em how it works here", and I know I'm a bit caustic and short fused, but it's all in the presentation sometimes. And yes, many things can get lost in translation, but I eventually gave what I reckon was a constructive suggestion to our new friend, which I hope he will try and will prove useful, whilst receiving a hailstorm of insults by newbies who weren't even part of the conversation..
I'm trying hard to be a better person, but sometimes it feels like starting a diet in a cake shop..