I received a fairly prompt email reply to this from tech support and I did have to d/l a program from microsoft. Fixed the problem and I'm up and running. Not sure if it was the same program you mentioned. I d/l the demo from another website and they didn't have any of this info. As a current victim of Blizzard (World of Warcraft) tech support, I'm pretty happy to have been successfully helped by 1C. Thanks!
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