SoftLab-NSK is a software development company post at their site
http://www.softlab-nsk.com/
and that lite info tell way ... they are not focusing on making games and are not game developers and will not have much time to work on games at first place...
Also I'm disappointed that they do not give support to patches for their old games...
We can not do noting that is how it is... In this world money comes first.