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When we review customer feedback we probably spend 5% of the time on the "good" feedback (yeah, we know that's cool or at least working) and 95% on the NEGATIVE one.
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It's one thing to offer constructive criticism (best supported with documentation/photos, etc).
It's quite another to say that the entire effort looks like some child painted it with water colors. This is where the frustration is coming in to play.
Non-meteorologists looking outside their window and commenting on the inaccuracy of clouds isn't quite constructive either, though the intentions may be good.
Lastly, the whining attitude is not exactly welcome to people who are working their asses off 13+ hours 6-7 days a week. ("We should be seeing videos at this stage, why are you still showing screen-shots, this is a boring update"). Have you noticed how many times Oleg has gotten sick this past year? I assure you it's not at all from sleeping in.
Gosh I feel like Chris Crocker when I say, all you people want is MORE MORE MORE MORE MORE!!!