Poor tech support is propably because developers are russian so you have to live with it. Also maybe the company released this game because for 95% of the people this game works without any problems including me.
So in conclusion the game isn't broken and neither is company. There's always people like you who experience problems with some game and nothing built by humans is completely working without anyone having any problems. Hopefully you don't take this post offensive because it's not meant to be offensive just a couple of facts.
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