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Official Fulqrum Publishing forum (http://forum.fulqrumpublishing.com/index.php)
-   IL-2 Sturmovik: Cliffs of Dover (http://forum.fulqrumpublishing.com/forumdisplay.php?f=189)
-   -   For better for worse ? (http://forum.fulqrumpublishing.com/showthread.php?t=30658)

David Hayward 03-22-2012 03:45 PM
Quote:
Originally Posted by CaptainDoggles (Post 401701)
David, just so I'm clear, would you say that Luthier & team have provided us with adequate info and communication?
I can only speak for me. They have provided me with adequate communication. They're working on a patch, and they're working on a sequel. I thought the video of player controlled ground vehicles looked pretty cool.

I have no idea how much hand holding you were hoping to get.

David Hayward 03-22-2012 03:46 PM
Quote:
Originally Posted by 6S.Manu (Post 401703)
I had not doubts about it my friend.

Anyway, I'm waiting the list of the banned guys. Because you know:

11. False Information - Dissemination of false information regardless of the poster's awareness.

Don't worry I'm going to report you if you'll not provide it. ;-)
I have no idea what you are talking about.

Insuber 03-22-2012 03:47 PM
Quote:
Originally Posted by Wolf_Rider (Post 401697)
1C aren't business people to be "dealt" with in such manner (well yes, business is involved and I'm not saying as such that they aren't "business people"), they are creative people. Its a whole different approach....
poets, writers, movie makers, artists/ illustrators, actors, set designers, etc, etc, etc - not bean counting number crunchers, but as real people, is the way to go in receiving good response.

For anyone out there... you go and put up your pride and joy and offer that for critiscism (of the such seen here) and how would you feel?

(I can tell you right now how you would feel ;) )
My customers praise and criticize, according to the quality of my services (which involve a certain degree of creativity ...). I feel like a supplier all the time, in both cases.

CaptainDoggles 03-22-2012 03:51 PM
Quote:
Originally Posted by David Hayward (Post 401706)
I have no idea how much hand holding you were hoping to get.
Nice insult, you're real mature.

Wolf_Rider 03-22-2012 03:51 PM
Quote:
Originally Posted by 6S.Manu (Post 401691)

Can it be that they act as adult because they are treated in a fair way?

Maybe they get treated in a fair way, because they act as adults.

ParaB 03-22-2012 03:52 PM
Quote:
Originally Posted by David Hayward (Post 401666)
Can you provide me a link to your forum where you post constant updates about what you are doing? I'd like to see how that works for you.
I do not need a forum since I (and my employees) communicate with my customers directly via phone, fax, emails, letters or personal meetings.

Forums are a great feature for a company to provide communication with a very large number of customers. I don't expect Luthier to give me a phone call explaining in detail CloD development to me (it would be nice, though :grin:), but I expect a somewhat professional communication via the only means available to me, that is: the forum.

I feel almost silly that I obviously have to point out that honest and regular communication with the customers is the very foundation of a successful business.

You know, I totally hate telling my customers bad news. Often the problem is not even my personal fault. And yet I'm the one receiving the flak. And guess what? They are my customers, they pay my bills, it's their damn right to get cranky when stuff goes wrong and it's my responsibility to deal with them.

mxmadman 03-22-2012 03:53 PM
@wolf-rider: it doesn't matter if they're artists or not, the fact is that they are running a business and should conduct themselves accordingly.

Plus, if you're a professional artist and you can't handle extremely negative criticism from just about anyone, you will not be a professional for very long.

Wolf_Rider 03-22-2012 03:54 PM
Quote:
Originally Posted by Insuber (Post 401709)
My customers praise and criticize, according to the quality of my services (which involve a certain degree of creativity ...). I feel like a supplier all the time, in both cases.
good... now abuse your telco and watch what happens

Insuber 03-22-2012 03:56 PM
Quote:
Originally Posted by ParaB (Post 401715)
I do not need a forum since I (and my employees) communicate with my customers directly via phone, fax, emails, letters or personal meetings.

Forums are a great feature for a company to provide communication with a very large number of customers. I don't expect Luthier to give me a phone call explaining in detail CloD development to me (it would be nice, though :grin:), but I expect a somewhat professional communication via the only means available to me, that is: the forum.

I feel almost silly that I obviously have to point out that honest and regular communication with the customers is the very foundation of a successful business.

You know, I totally hate telling my customers bad news. Often the problem is not even my personal fault. And yet I'm the one receiving the flak. And guess what? They are my customers, they pay my bills, it's their damn right to get cranky when stuff goes wrong and it's my responsibility to deal with them.
I agree 100% with you. It looks that someone doesn't understand the ABC of business, or has a very low level of expectations from their suppliers.

Wolf_Rider 03-22-2012 03:57 PM
Quote:
Originally Posted by ParaB (Post 401715)
I do not need a forum since I (and my employees) communicate with my customers directly via phone, fax, emails, letters or personal meetings.

Forums are a great feature for a company to provide communication with a very large number of customers. I don't expect Luthier to give me a phone call explaining in detail CloD development to me (it would be nice, though :grin:), but I expect a somewhat professional communication via the only means available to me, that is: the forum.
Friday update: "Yes, we're working on the patch"

Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update" "we've discovered a bug, but, we're working on the patch

Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


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