Indeed.

IMO the problem here is made by 2 categories of posters:

- The offensive whiners (because everyone has the right to complain without being offensive)
http://www.commpro.biz/wp-content/up...lmediarant.jpg

- The posters that whine at the whiners
http://www.lotustalk.com/forums/atta...plain_here.jpg

How do you know it? Can you post me a list of the banned guys?

Can it be that they act as adult because they are treated in a fair way?

Ops... No... Forgive me.. Forget what I said.

But tell me the truth... do they pay you? :-|

You are being too kind. Here is the CoD forum:

Customer: "Are you going to plan an addition?"

Customer: "When will it be ready?"

Customer: "I want the walls to be painted green. If they're not green I'm never going to visit your store."

Customer2: "I want the walls to be red. If they're not green I'm never going to visit your store."

Customer: "Do you have any pictures of the new addition model?"

Customer: "That sucks. I don't want the addition to have a basement. You are wasting resources."

Customer: "Why have you stopped talking to me?"

People in here were treated in a fair way. They have complained constantly anyways.

1C aren't business people to be "dealt" with in such manner (well yes, business is involved and I'm not saying as such that they aren't "business people"), they are creative people. Its a whole different approach....
poets, writers, movie makers, artists/ illustrators, actors, set designers, etc, etc, etc - not bean counting number crunchers, but as real people, is the way to go in receiving good response.

For anyone out there... you go and put up your pride and joy and offer that for critiscism (of the such seen here) and how would you feel?

(I can tell you right now how you would feel ;) )

If they were paying me I would tell them to shut this forum down.

That's all fine, except that is not a true representation of what 1C is doing. They're not answering any questions at all, and blaming it on their customers past responses. So let's say your example above is customer A, and he leaves.

Then customer B walks in and asks the exact same questions, but now the clerk responds to them all by saying, "I'm tired of all of you asking the same questions and being so rude." And then continues to give them a blank stare for the duration of the visit.

But, again, 1C does not own any Circle K's, so you should be less literal in your analyzation.

That is simply a lie.

David, just so I'm clear, would you say that Luthier & team have provided us with adequate info and communication?

I had not doubts about it my friend.

Anyway, I'm waiting the list of the banned guys. Because you know:

11. False Information - Dissemination of false information regardless of the poster's awareness.

Don't worry I'm going to report you if you'll not provide it. ;-)