Did you contact the technical support department of this site? What they answered?
Maybe it's just a typo, for example, O instead of 0 or similar error.

What is the rig n roll email?

Use the form on this page: http://online.1c.ru/contacts/

English would be preffered on this forum. The link you gave this person, is in Russian, as to many links that you provide on this forum. We need to seperate this. I realize that you have many questions regarding these things, but you have to remember who is asking, and what language it is being asked on.

Also remember that this game is only available in russian currently

There is no other way to contact 1c.online support. As the game is released only in Russia, everyone should understand that they will have to cope with Russian language if they want to play.

if i buy a serial for the RUS version can i use it on the ENG version..........
 

if i buy a serial for the RUS version can i use it on the ENG version when they release the english version?

this has been asked before, the answer was basically no.

Indeed, you'll have to buy the english version as well if you want to play the game in english.

It has to do with different systems/databases between the two games