Devs Communication --> Customer loyalty --> More revenue in long run

[Damixu]

I suggest you Luthier to spend 1-2 minutes of your daily work to pop in to the forums and post some brief progress news or plans for the future. A simple line of two of news will suffice.

It shouldn't be such an heavy burden for the devs to accomplish but counts as millions for the eager flight simulation fans regarding the future of this sim.

Maybe some sticky thread on this forum where you could post some quick comment on the progress on daily basis...

[Razorhead]

Have you red the short status update? They are thinking about a community manager to interact on a frequent base with the community.

[kristorf]

A sticky, locked thread has already been suggested for the Dev's, mainly to stop the troll/flamer/ROF is better posts that any other thread seems to desend into.

Good idea if you ask me (but peeps usually don't :rolleyes: )

[Kankkis]

Yeah, fine but i want to know what happened yesterday patch, when it's coming? Couple of words takes 1-2min.

[kristorf]

Yeah, fine but i want to know what happened yesterday patch, when it's coming? Couple of words takes 1-2min.

Stop pushing the 'where is the patch' moan please mate.

IF you read Luthier's post he says

If by the end of the day Tuesday we still haven't solved the full screen issue, we will most likely release the patch anyway just so you guys can have stable reliable MP experience, and add the full-screen fix at a later time.


Not 'we will' release a patch

[Kankkis]

Stop pushing the 'where is the patch' moan please mate.

IF you read Luthier's post he says



Not 'we will' release a patch

I know, but i mean doesen't take long to write something why is it not out, new problems or something like that and new estimate.

[AARPRazorbacks]

The best why to stir the pot is not say something about the patch from the Dev's. So why stir the pot?

In the VRS_FA-18E SuperBug website for owners only, thy reply very fast to people who have bought there product. And there are only 2 people working on this team.

So yes there should be better communication with the people that bought this product.

As a owner of CLoD I ask; How are things going on the Good Ship Lollipop?:)

flyer01

http://www.youtube.com/watch?v=WLLSqpYyPD8

[Ze-Jamz]

Have to kind of agree.. they planted the seed about yesterday or at least thats how alot of people took it so it would be nice to either re-word it so it doesnt imply that or pop in and give a quick update..

I know i know they dont have to but it takes what?..20 seconds?

[Vengeanze]

I have to agree too. Luthier must be aware that the forum is boiling.
However, maybe we should feel concerned instead. Something bad might have happened.

[BigPickle]

agree too

[Ivan Fooker]

If by the end of the day Tuesday we still haven't solved the full screen issue, we will most likely release the patch anyway just so you guys can have stable reliable MP experience, and add the full-screen fix at a later time.

Well if u post stuff like that, you will be measured on your words.

[Chivas]

We are a needy bunch. Exactly what is a community manager going to tell us everyday. " Yuri was a little late coming in this morning", "Aleksie took a twenty minute coffee break, " Oleg was seen in the building". ROF managers never posted everyday, they would periodically let us know what was imminent and what they are working on for the future.

[Chivas]

Well if u post stuff like that, you will be measured on your words.

Exactly why the developers should be very vague, as anything they say will be taken as a promise written in blood. People have to realize there isn't a full proof check lists for what they developers are trying to achieve. Shyte happens.

[Ze-Jamz]

Exactly why the developers should be very vague, as anything they say will be taken as a promise written in blood. People have to realize there isn't a full proof check lists for what they developers are trying to achieve. Shyte happens.

I think the point is that peeps would like to know either way..its not the fact other things may have cropped up so its delayed, its being told that these things have happened and you wont get the release today because off.....

thats what i think is being said here..and your point about RoF isnt exactly the same, the state of the two games on release were a million miles apart..with CoD as many things are getting broke as are being fixed and one of the main things is multiplayer, i for one have been checking these forums every half hour because apparently that point is being fixed and from what i read on Luth's post was going to be fixed yesterday, if its not then fine let me know and il go away... i think that is the point fella

[Chivas]

I think the point is that peeps would like to know either way..its not the fact other things may have cropped up so its delayed, its being told that these things have happened and you wont get the release today because off.....

thats what i think is being said here..and your point about RoF isnt exactly the same, the state of the two games on release were a million miles apart..with CoD as many things are getting broke as are being fixed and one of the main things is multiplayer, i for one have been checking these forums every half hour because apparently that point is being fixed and from what i read on Luth's post was going to be fixed yesterday, if its not then fine let me know and il go away... i think that is the point fella

Get over it.

[Ze-Jamz]

Get over it.

Not really needed....

[kristorf]

Time to lock it, its going the way of all the others..............:(

[Ze-Jamz]

Time to lock it, its going the way of all the others..............:(

Agreed..seems like the thread title doesnt just attract people who want to agree and add their bit but more is a tractor beam for trolls who have nothing better to do than to disagree with the OP

[kllr101]

People have to remember that luthier is a dev, not a community specialist.

They're working hard on the game, and are just ignoring the forum temporarily, mostly because 1/2 the threads are much like "more communication", "when's the next patch??", "ROF is better" etc etc

Sometimes communities need to calm down, and trust the developer. When they come on once a week to say "We're still here, and we're working overtime on the game and wont be on forums much", it means exacly that.

As luthier said, they're working 10-12 hours a day, 7 days a week. He said he just cannot keep up with this forum and work on the game like that at the same time.

They've said they're going to get a community manager to help out here. I've seen many a-devteam who cannot keep up with their forums, and they're mostly small, indie developers. For teams like that, a community manager is a must.

1C are definantly working hard and have already put out more patches than some companies put out on their games in it's lifetime. Just have some trust in the developer, and perhaps, maybe, you will get something in return ;)

[Blackdog_kt]

I'm eagerly awaiting improvements too, but come on guys, exercise some common sense.

What would a daily update really do for us? I guess nothing, because the amount of progress perceivable by most of us without going into overly technical details is not stuff that can be done in the course of a single work day.

It would be like "Today the guys stumbled upon a bug in the AI subroutine that divides the sky around the AI aircraft into portions for them to scan, but on the bright side they have found out how to increase the accuracy of their blindspot calculations by 0.35 degrees while utilizing 20% less lines of code, which will make that individual subroutine run 0.01% faster on a quad core CPU. This is done by switching the parametric equations from a Cartesian to a spherical system of coordinates."

How useful is that to the majority of people here? Not much and that's why the daily updates would be a sequence of "patch is being worked on, ETA is X days", or "patch is delayed for a couple of days due to unexpected bugs", which would still be considered inadequate and vague by the people who are craving for a live webcam feed from the 1c offices :-P

It's been just a few days since the last update, unless they inundate us with coding discussions that maybe 5% of the forums understands, there's probably no way to display what kind of progress is being made, yet some people are expecting to know something that they probably won't understand anyway, it's hilarious.

I wish they start doing daily updates and telling us how they optimized memory allocation by moving the gun flashes to a separate block of RAM, hexadecimal addresses and all, just for the comedy factor: everyone would be going "geez, i haven no idea what that means but thanks for the feedback!" because they somehow feel in the loop even though they don't know what the update is talking about :-P


If we don't get information people get anxious, ok, that's reasonable.

When we get it it's considered inadequte and vague, even though most of the forum population is unable to grasp the technical side of things and it has to be kept simple for us, but let's chalk this one up to enthusiasm and impatience because i like giving everyone the benefit of doubt.

However, that information which is so demanded only to be shot down as vague and inadequate is then held to a standard of absolute truth and signed legally binding contract, even though it was considered inadequate by the very same people. Now, that's just lack of consistency and self-contradiction, which is the easiest way to strip oneself of any credibility whatsoever.

Don't see this as a personal attack because it's not and i'm not singling out anyone in particular (we all act like this one time or another, it's just that some make a daily habit of it). It's just a description of how things roll around here and if it makes people upset to see it discussed, maybe they shouldn't do it in the first place so it can't be talked about. Cheers ;)

[kllr101]

I think the point is, that's really what a community manager would be dealing with.

I applaude the dev team for making so much communication on their own at this point (Look around, you'll find dev teams that do not communicate at all, and only use global mods to say things)

Once a community manager gets put in place, this problem with hopefully be non-existant.

Whilst I agree that there should be more communication, I'm also sorry for the devs and understand that they are in a place of high pressure surrounding the US release. If you were them - with your reputation on the line for a single day, the US release, you would be working on the game rather than sitting watching forums too.

The truth is, developers do not need forums to help wipe out bugs they already have documented in more detail than we could ever get at this point, and the community will come in useful once those bugs are gone and they can relax again.

I can see both sides of the arguement here, and both have serious weight. But I have to sway on the side of the devs, just because of the pressure and timeframe they are under.